[CIAM migration](https://www.strivacity.com/blog/how-to-migrate-from-okta-ping-identity-or-homegrown-ciam-without-disrupting-customers) is the process of moving customer accounts, including profile data and credentials, from an existing identity provider or customer database into a new CIAM product. The right approach depends on account volume, available customer data, and the experience you want customers to have during the transition.
Frequently asked questions
What are the two main approaches to CIAM migration?
Just-in-time migration (JIT) moves each account the moment a customer signs in for the first time after the switch. Bulk import transfers accounts before customers begin signing in through the new product. Bulk import is also commonly used after just-in-time migration to finish migrating accounts that haven't signed in yet.
Does CIAM migration always require a password reset?
No. Both just-in-time migration and bulk import with password hashes let customers keep using their present credentials without resetting them.
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